Dermatological Care for Sensitive Skin.
made in Switzerland.

Information on data protection («Data Protection Declaration»)

The Louis Widmer SA takes the protection of personal data very seriously. In the cases described below, we process such data on the basis of the General Data Protection Regulation (EU) 2016/679 (GDPR). Personal data designate information relating to a natural person.

1. Responsible office according to data protection legislation

The following office is responsible for processing your personal data (“data” hereafter):

Louis Widmer SA
Rietbachstrasse 5
8952 Schlieren
phone: +41 43 433 77 00

2. Visiting our website

It is possible to visit our website without entering data. Any entry of personal data is voluntary. Nonetheless, data will be processed automatically as described below.

a) General

When using our website, your IP address, country from which you are accessing our website, date, time and duration of access to our website and its subpages, information about your utilised browser and operating system, including display resolution and your language settings, will be processed. We will receive these data automatically via your browser and/or Internet provider. Protocol files will store these data for 14 days.

These data are processed on the basis of Art. 6 para. f) GDPR exclusively for enabling your visit to our website as well as to statistical ends acc. to section 1. c). We are interested in properly displaying our website to you. Recording these data is neither legally nor contractually required. Due to technical reasons, it is however not possible to use the website without recording such data.

b) Cookies

We furthermore use session cookies and permanent cookies. Cookies are small files containing an identification number we assign to them. Cookies are stored on your computer or mobile device when accessing our website. If you access our website again at a later point, your computer or mobile device can be recognised thanks to this identification number. Cookies facilitate your navigation across our website and help us adjusting our website design and contents to your expectations.

Permanent cookies created when using our website originate from Google Analytics (see below 2. c).

We are entitled to create session cookies acc. to Art. 6 para. f) GDPR. Session cookies serve the purpose of you not having to re-enter (login, website language preference) information on our Internet site, even when accessing other website in the meantime. Session cookies will be deleted upon closing the browser. Permanent cookies will be created on the basis of Art. 6 para. 1 f) GDPR and, in case of your consent, Art. 6 para. 1 a) GDPR.

You can visit our website also without cookies; in this case, you might not be able to use all website functions. Neither a legal nor contractual obligation to use cookies exists. Most browsers will automatically accept cookies; for preventing this, you will need to change your respective browser settings. You will have to make these setting adjustments separately for each browser and each computer you are using.

c) Google Analytics

We are using Google Analytics on our website. This is a web analysis service by Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (Google). Google uses cookies (see above). The information generated by a cookie regarding your utilisation of our website will generally be transmitted to Google in the USA where they are stored and analysed. The same applies to your anonymised IP address. Google Analytics furthermore processes the data obtained via the protocol files, the Internet address of the website your accessed prior to visiting our website (referrer URL) and the search term with which your found our website via a search engine.

Google will process these data on our behalf in order to analyse the utilisation of our website, to compile reports regarding the activities on our website and to provide us with additional services related to the utilisation of our website. Google Analytics will use the data contained in the protocol data, e.g. for creating statistics regarding the access and utilisation of our website. The processed data make it possible to create pseudonymised usage profiles of our website’s visitors.

We only use Google Analytics with activated IP anonymisation. This means that your IP address will be truncated by Google within member states of the European Union or in the European Economic Area. Only in exceptional cases will the full IP address be transferred to Google in the USA and truncated only there. The IP address transmitted by your browser will not be merged with other Google data.

You can prevent the storage of cookies via your browser settings. You can furthermore prevent the processing of the cookie-generated data by downloading and installing the plug-in available under the following link:

For the exceptional cases in which Google transmits data to the USA, Google is subject to the “EU-US-Privacy Shield“. In its Adequacy Decision (EU) 2016/1250 from 12 July 2016, the European Commission decided that this will create an appropriate level of data protection.

The processing of data is based on Art. 6 para. 1 f) of the GDPR and, if you are a Google customer, possibly on the basis of Art. 6 para. 1 (a) or (b) GDPR. We have a legitimate business interest in adapting our website to the needs of its visitors by analysing the above statistics and using these statistics for internal market research.

You can find additional information on Google Analytics on the following Google Internet site: Information on the cookies (ga.js) created by Google Analytics is available here: ?

d) Google Maps

Our website incorporates content from Google Maps by company Google LLC., 1600 Amphitheater Parkway Mountain View, CA 94043, USA (Google). By visiting a subpage of our website that incorporates Google Maps, information about your behaviour when using Google Maps will be transmitted to Google and processed by Google. Google will for example receive the information that you have accessed the corresponding subpage of our website. Your IP address will additionally be transmitted. Google processes these data as usage profiles and uses them for the purposes of market research and/or the needs-oriented design of Google Maps. If you are a Google customer and logged into a Google service, these data will be linked directly with your Google account. Should you not want this, you must log out of Google before visiting our website. For more information about Google's privacy policy, please visit:

All processing of data is based on Art. 6 para. 1 f) GDPR and, for Google customers, possibly on the basis of Art. 6 para. 1 (a) or (b) GDPR. We have an interest in showing you our location on our website and helping you plan your visit. The provision of this data is neither legally nor contractually required and is not necessary for entering into contractual business with us. Should you not agree with a transmission of information to Google, then you may not visit the subpages of our website integrating Google Maps. Alternatively, you can disable "JavaScript" in your browser. In either case, you will not be able to use Google Maps.

e) Using our contact form

For data you enter into our contact form and required to fulfil a contract between your company and us or to carry out pre-contractual measures, only section 3 applies. In addition, we may use your data entered in our contact form (e.g. e-mail address, possibly data in the "Message" field) according to Art. 6 para. 1 a) GDPR also outside of any contractual relationships, provided you have consented to this manner of processing by clicking the "SEND" button.

The processing occurs for purposes of processing the request you entered in the contact form. The data will be deleted no later than 2 years after receipt of the request. The provision of these data is neither legally nor contractually required and not necessary for entering into a contractual relationship. However, the use of the contact form requires that you provide an e-mail address, as we will otherwise not be able to respond to your request. Should you provide additional data, you will do so voluntarily. Should you however not provide your name, we will not be able to address you by your name. 

3. Inside (only for trade partners)

If you log in to Inside, we will process your data, which you entered during registration as well as your login data upon every login. 

The purpose of processing consists in providing you with information about products via the Inside portal. We will also process your data so that only registered users can access Inside. In addition, the processing of your e-mail and physical address serves the purpose of being able to contact you in case you have forgotten your password. We require your country of residence to show you the products approved and available in your country. The specification of your gender solely serves the purpose of addressing your correctly.

The legal basis here is Art. 6 para. 1 b) and, possibly, f) GDPR.

We will store your information entered upon registration as long as you are logged in to Inside. Should you not log in again for 3 years after your last login, your registration will be deleted.

The specification of your data in Inside is not mandatory. However, the entry of your (company) name, your e-mail address and password is however imperative for registration with In-side as otherwise we would not be able to identify you as a registered user during a login process.

4. Data processing in the context of business relations

We may process data pursuant to Art. 6 para. 1 b) GDPR, provided this is necessary for the fulfilment of a contract between you and us or for the performance of pre-contractual measures, which were carried out at your request. In this respect, we process your data in particular for contract management and communication with you. These data comprise name, billing and delivery address, e-mail address and, if necessary, your phone and fax numbers and, possibly, payment details such as account details (customer data).

The provision of personal data is not required legally or contractually. However, the conclusion of a contract with us requires the processing of your name and/or your company name, your e-mail and your physical address. Without these data, sending e-mails to you for purposes of e.g. dispatching contract documents or offers, invoicing and, possibly, the assertion of legitimate claims, would not be possible.

We may process these data until the final settlement of the respective contract and, if applicable, beyond that within the statutory periods of limitation or warranty periods for the above-mentioned purposes. If the storage is required for the fulfilment of our legal obligations according to Art. 6 para. 1 c) GDPR, then we will be entitled to store your information until the expiration of such retention periods. These retention periods last up to 10 years.

5. Applications

Should you apply with us, your data will be used for purposes of deciding on the employment relationship based on Art. 6 para. 1 a) and Art. 88 GDPR. For purposes of completing the application process, we will retain these data for a maximum of 6 months following receipt of your application. They will be deleted thereafter. Further processing for the purpose of establishing and carrying out a employment relationship according to above legal basis is permissible, provided that you take up employment after completing the application process.

The provision of your personal data is neither contractually nor legally required. An online application, however, inevitably requires the transmission and storage of data. Should you provide any unsolicited submission of special data categories that include information about your origins, political, religious or political beliefs, trade union membership, health or sexual life, you thereby consent to the processing of such information. We ask you to please refrain from submitting any such data to us.

6. Data recipients

We may share some of your information with processors or other recipients of data. Processors only process data according to received instructions, on our behalf and not for their own purposes. This concerns the following processors:

  • Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (Google Analytics)
  • Louis Widmer SA, Rietbachstrasse 5, 8952 Schlieren, Switzerland (website creation and maintenance)
  • DETAIL NET AG, Forchstrasse 86, 8032 Zürich, Switzerland (subcontractor of Louis Widmer SA)
  • Frei, Partner Werbeagentur AG, Badische Bahnhofstrasse 17, 8212 Neuhausen am Rheinfall, Switzerland (subcontractor of Louis Widmer SA)
  • Fortrabbit GmbH, Görlitzer Strasse 52, 10997 Berlin, Germany (subcontractor of Louis Widmer SA)
  • Webgate Consulting AG, Riedstrasse 3, 8953 Dietikon, Switzerland (subcontractor of Louis Widmer SA)
  • Possibly other service providers from areas of data carrier destruction, print and IT services

We may furthermore transmit some of your data to the following recipients for the following contract execution purposes (Art. 6 para. 1 b) GDPR) or the protection of legitimate interests (Art. 6 para. 1 f) GDPR):

  • Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (Google Maps)
  • Telecommunication and transport service providers to communicate with you
  • Law enforcement agencies, courts for enforcing or swearing-in of potential legal claims
  • External auditors, lawyers or tax consultants

The data transmitted to Google will possible transmitted to the USA. Google has subjected itself to the „EU-US-Privacy Shield“. In its Adequacy Decision (EU) 2016/1250 from 12 July 2016, the European Commission decided that this will create an appropriate level of data protection.

If our processors or other recipients are located in Switzerland, your data may be transmitted to Switzerland. In its Adequacy Decision (EU) 2000/518/EC from 26 July 2000, the European Commission decided that Switzerland has an appropriate level of data protection.


7. Information regarding your rights

You may request from us information as to what and which personal data (hereinafter: data) of yours we are processing. The scope and type of the information can be found in Art. 15 GDPR.

You have the right to receive your submitted data in a structured, common and machine-readable format and to transmit them to a third party, provided that the processing is based on a consent or a contract and the processing is automated. If you wish – and if technically feasible – we can also transmit these data directly to a third party.

You may request the correction of incorrect data about you. To the extent necessary for the processing purpose, you may request that we complete incomplete data.

You can request that we delete your data, provided that the conditions therefore are met under Art. 17 GDPR. Under the conditions of Art. 18 GDPR, you may request that we block your data.

Insofar as  we process data to safeguard our interests solely on the basis of Art. 6 para. 1 f) GDPR, you have the right to object to the processing of your data for reasons that result from your particular situation. Should you object, we will cease to process the data in question unless we can demonstrate binding processing grounds worthy of protection that outweigh your interests, rights and freedoms; or processing serves the purposes of enforcing legal claims.

You may object to our processing of your data for promotional purposes at any time, without incurring any costs other than the transmission costs according to the basic rates. You may submit your objection via e-mail to

Should you have consented to the processing of data, you have the right to revoke your consent at any time. The revocation can be explained by e-mail to Upon revocation, we will no longer process the corresponding data. The legality of the processing carried out until the moment of your revocation remains unaffected by your revocation. Likewise, processing remains possible despite your revocation of consent, insofar as we are entitled or obliged to do so due to a statutory provision.

You have the right to file privacy complaints, e.g. to the State Representative for Data Protection and Freedom of Information, Königstrasse 10a, D-70173 Stuttgart.

8. Data Protection Officers

You may contact our Data Protection Officers by e-mail regarding any questions on data protection (

9. Legal notices

Louis Widmer SA also does not assume any liability for faulty internet connections, damage caused by third parties, imported data (viruses, worms, Trojan horses) and hyperlinked websites. Louis Widmer SA has no control over the content and form of third-party websites.

Louis Widmer SA will not, at any time, assume liability to website visitors or third parties for any direct, indirect, specific or other subsequent damages arising from the use of this website or any hyperlinks contained therein, including the loss of profits, business disruptions and loss of programmes or other data stored in your information system, even if the possibility of such damage is pointed out explicitly.

As of: May 2018